Customer Care Center

Educational / Best Practices

• Breakout Session #1:
  Mission Briefing: Configuring and Using the AiM 12.0 WorkDesk
  By: AssetWorks - Glenn Adams, Lee Harding, & Randy Walsh

Educational / Best Practices

• Breakout Session #2:
  Customer Solutions Leveraging ReADY Requests and AiM Contact Types to Create COVID-Related Solutions
  By: Western Washington University - Julie Larmore
  

2:45 PM

Educational / Best Practices

• Breakout Session #3:
  Diffusing Business Problems with AiM Automation
  By: AssetWorks - Frank Syma & Lee Harding
  

Educational / Best Practices (Choose From)

• Breakout Session #4a:
  Deep Dive into ReADY Space
  By: AssetWorks - Eric Hougen
  
  
• Breakout Session #4b:
  Mission Accepted! Using Go, AiM & IQ for Maintenance Meter Readings
  By: North Carolina State University at Raleigh - Mike Lytle & Steve Lysenko
  

• Customer Care
• Product Management

Customer Care Center

Educational / Best Practices

• Breakout Session #5:
  Go Asset Management: An Easy and Efficient Solution for Field Access to Asset Inventory
  By: Portland Community College - Michael Jewett, Dmitry Tropets, Steven Morse & David Squier
  

Educational / Best Practices

• Breakout Session #6:
  A Mission to Schedule (the Team Scheduler)
  By: University of Virginia - Ken Moyers, Shaun Farrell, & Everleigh Stokes
  

2:45 PM

Educational / Best Practices (Choose From)

• Breakout Session #7:
  The State of Alaska Tackles Statewide Deferred Maintenance
  By: The State of Alaska, Department of Transportation & Public Facilities - Anna Harrison & Christopher Hodgin
  

• Customer Care
• Product Management

Customer Care Center

Educational / Best Practices (Choose From)

• Breakout Session #8a:
  Work Management Double Agent - How the City of LA manages Administrative Missions (Projects)
  By: City of Los Angeles, Department of General Services - Amy Benson & Chinta Cooper
  
  
• Breakout Session #8b:
  Utilizing PM for Planned Work
  By: AssetWorks - Cricket Manjarrez
  

Educational / Best Practices (Choose From)

• Breakout Session #9a:
  Complete Your Mission When Resources Are Limited Using AiM IQ
  By: AssetWorks - Lee Harding
  
  
• Breakout Session #9b:
  Action Codes: The Secret Gadget Everyone Should Use
  By: Florida State University - Carlos Murphy
  

2:45 PM

Educational / Best Practices (Choose From)

• Breakout Session #10a:
  Using Go Mobile Apps to Streamline Inventory Management, Increase Efficiency and Better Support Your Customers
  By: Auburn University - Shanda Foster & Robert (Bobby) Horn
  
  
• Breakout Session #10b:
  Racing Against the Clock - Use the ReADY Reporting API to Solve Impossible Problems
  By: Virginia Tech - Mike Parrish & AssetWorks - Eric Hougen
  

• Customer Care
• Product Management