AssetWorld

Understanding the ANA Module: Practical Use and Planning

A practical deep dive into the Assessment and Needs Analysis (ANA) Module, covering implementation, data population, and long-term data maintenance. Learn how to use ANA to support capital planning, improve data quality, and keep assessments accurate and actionable over time.

Inspections: Asset Management vs. Facility Services Approaches

AssetWorks offers inspection capabilities across both Asset Management (O&M) and Facility Services—but knowing when to use each is critical. This session breaks down the key differences between AM and FS inspections and helps you determine which approach best fits your inspection goals, from equipment assessments to safety and compliance checks. Learn how organizations are structuring inspections to improve data quality, streamline workflows, and avoid common implementation pitfalls.

Health Checks: Finding Hidden Efficiency

You might be leaving value on the table. Learn what a Health Check uncovers and how it can optimize your configuration without adding staff.

Issues Solved Faster: Basic Troubleshooting for System Administrators

Effective troubleshooting minimizes system downtime and keeps daily operations running smoothly. This session explores the systematic approach Customer Care and Tech Services use to diagnose and resolve common AiM and ReADY front-end issues. Learn how to investigate flag flipping errors, system setup mistakes, AiM/ReADY connection problems, missing roles and responsibilities, and workflow misconfiguration using the same diagnostic tools and investigation steps our support teams rely on daily. Relevant for system administrators, IT support staff, and anyone responsible for first-level troubleshooting or user support coordination.

The Go: Mobile App Framework – Building the Future of Field Operations

We're reimagining Go: Apps from the ground up with the new Go: Mobile App Framework. This unified foundation brings modern UI/UX, persona-driven experiences with role-based views, and a streamlined app consolidation strategy that will transform how your teams work in the field. See the vision in action with a demo of the new Go: Asset Management App and learn what's ahead.

Space Data That Pays: Managing Campus Space and Costs

Accurate space data supports critical institutional decisions—from understanding utilization to planning moves and capital projects. This session explores how AiM Space Management and ReADY Space work together to maintain current inventory, track organizational occupancy, and conduct efficient space surveys. Learn how these tools help answer leadership questions about space allocation, support move management, and provide visual floor plan integration through the Space Viewer. Relevant for space planners, facilities directors, and administrators responsible for space decisions.

Automate the Routine, Focus on Exceptions

Manual processes create risk—missed steps, inconsistent rules, and integration errors. AiM Business Automation eliminates these problems through configurable solutions that run automatically. This session covers Automated Business Processes (ABPs) that enforce business rules based on triggers or schedules, and Standard Data Connectors (SDCs) that reliably import and export data with other systems. Learn how these no-code tools deliver consistent execution, reduce administrator workload, and provide complete activity logging. Relevant for system administrators and operations managers.

Talk to Your Data: AiM Assistant and Dashboard Analytics

Get insights from your facilities data faster than ever. This session introduces AiM Assistant, an AI-powered tool that answers questions and creates visualizations using natural language—no complex screens or training required. We'll also cover how WorkDesk Dashboards, Highcharts, Crosstab reports, and Scheduled Reports provide the consistent metrics your teams need daily. Learn when to use persistent dashboards versus on-demand AI searches to serve different roles and workflows across your organization.

Making Good Work Visible: Communication That Matches Your Service

When requestors ask "What's happening with my request?" your customer service team should answer in seconds, not minutes. The AiM Communication Hub consolidates all communications—ReADY comments and internal notes across the entire lifecycle—into a single timeline. No more switching between screens to piece together answers. Learn how this tool helps your team respond faster and more accurately to campus inquiries.

Revamping Our Knowledge Base: Better Content, Better Results

Finding the right answer in our knowledge base shouldn't be a struggle. We're overhauling our documentation to address outdated content, reduce redundancy, and fill gaps—using AI tools to help us work smarter and faster. See before-and-after examples and learn how these changes will make it easier to find accurate, relevant information when you need it.

Introducing ReADY 2

ReADY 2 is the next generation of ReADY. It’s completely rebuilt on a modern tech stack, but designed so your team can hit the ground running without retraining or reimplementation. You're getting everything you've been asking for: real reporting with SQL you can actually query, built-in accessibility compliance, stronger security, and a cleaner interface that just makes sense. Behind the scenes, it's built on an AI-ready foundation that opens the door to smarter features down the road. Your workflows, your configurations, your connection to AiM - everything comes with you through a guided migration, not a rip-and-replace. We'll walk you through it step by step, on your timeline.

Preparing for AiM Upgrades: What Customer Services Wants You to Know

Upgrading AiM doesn’t have to be disruptive. In this session, the AssetWorks Customer Services team walks through how to prepare for an AiM upgrade—from readiness planning and common pitfalls to what to expect before, during, and after the process. You’ll learn the key steps to protect data, maintain configuration stability, and ensure a smooth transition.

Effectively plan and schedule PM's in 45 Minutes

Learn practical techniques for efficiently planning and scheduling preventive maintenance tasks. This session will guide you through using AiM's built-in tools, automating PM schedule generation, estimating labor, material, contract, and equipment costs, and reviewing a sample report to better understand PM labor and cost projections, helping you enhance maintenance planning and execution.

AssetWorks Assist (AWA): Your Extended Team for Success

An overview of how AssetWorks Assist (AWA) provides flexible professional services—from staff augmentation and project support to training and certification—to help teams keep initiatives moving when internal capacity is limited.

Navigating AssetWorks - Your Complete Guide for Getting Help

The only thing that is constant is change. Whether you're a new customer or have been part of the AssetWorks family for a while, resources change, responsibilities change, processes change. This session is to map out our organizational structure and shows you how to reach the right team for your success.

ACE: Training That Works the Way Your Teams Do

Learn how AssetWorks Continuing Education (ACE) supports onboarding, user adoption, and ongoing training through a centralized learning hub built for AssetWorks users. This session shows how organizations use ACE to deliver role-based training, track completion, support compliance, and combine prebuilt content with their own internal training materials.

Ditch the Data Entry: Mastering AiMport & SpaceSync

Manual data entry is eating up time your team doesn't have. In this session, you'll learn how to use AiMport and SpaceSync to bulk-load and update location, space, and occupancy data using simple Excel templates, with no programming required. We'll walk through the import process step by step, show you how to read the error log so you actually know what went wrong (and how to fix it), and cover the review and approval workflow that keeps your data clean. Whether you're updating space surveys, syncing organizational occupancy, or just trying to stop hand-keying changes, this session will save you hours.

AiM Punchout: Streamlining Material Purchases

Stop re-keying material orders. AiM Punchout connects AiM directly to vendor catalogs, automatically creating Purchase Requests from your shopping cart. We partnered with Grainger to deliver our first integration. See a live demo and learn how it works with your current AiM version.

New User Bootcamp: AiM Fundamentals

New to AiM? Start here for a guided tour of navigation, core modules, and everyday tasks to get productive fast.

Why Hosted Deployment Wins

Discover how AssetWorks’ fully managed hosting takes the heavy lifting out of running our solutions. In this session, you’ll learn how moving to our secure, high‑performance cloud eliminates upgrade headaches, boosts reliability and security while freeing your team to focus on what really matters.